Frequently Asked Questions
FAQs┃Before You Purchase
What is a shower filter and how does it work?
A shower filter is a device designed to remove contaminants from your water, such as chlorine and heavy metals. It works by filtering the water through media like activated carbon or KDF to improve water quality and protect your skin and hair.
What contaminants does the filter remove?
Our shower filters effectively remove chlorine, chloramine, sediment, and heavy metals such as lead and mercury. Some filters also target volatile organic compounds (VOCs) and other impurities.
How often should I replace the filter?
Filter replacement typically occurs every 3 to 6 months, depending on your water quality and usage.
Will using a shower filter benefit my skin and hair?
Yes, many users experience improvements in skin hydration and hair health, as shower filters help reduce chlorine and other harsh chemicals that can cause dryness and irritation.
Is installation difficult?
No, installation is typically quick and easy. Most shower filters can be installed in minutes by attaching them to your existing showerhead or hose.
How do I know when to replace the filter?
Look for indicators such as reduced water flow or changes in water quality. Filters should generally be replaced every 3 to 6 months, depending on usage.
How do I choose the right filter for me?
Consider the specific contaminants you want to address and review the filter’s capabilities. Read product reviews and choose a filter that fits your shower system and budget.
Frequently Asked Questions
FAQs┃After Your Order
How do I install my shower filter?
Installation is typically straightforward. Simply follow the included instructions to attach the filter to your existing showerhead or hose. If you encounter any issues, consult the user manual or contact our customer support for assistance.
What should I do if the filter doesn’t fit my showerhead?
Most filters are designed to fit standard showerheads and hoses. In the rare case If the filter is incompatible, you can return it within 90 days of purchase under our money-back return policy. Please refer to our return policy for detailed instructions on how to process a return.
Can I return or exchange my filter if I’m not satisfied?
Yes, we offer a return or exchange policy. Please review our return policy for specific terms and conditions, and contact our customer service team for assistance with returns or exchanges.
How can I contact customer support?
You can reach our customer support team via email at purifioinfo@gmail.com. Our team will assist you with any questions or concerns.
Are replacement filters available?
Yes, replacement filters can be purchased directly from our website.
How can I provide feedback on my purchase?
We welcome your feedback! You can leave a review on our website or contact us directly to share your thoughts and suggestions. Your input helps us improve our products and services.